Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
BaseN Support
  1. BaseN Support
  2. BaseN Support

BaseN Support

Welcome! You can raise a BaseN support request from the options provided.

General

Requests, questions, or feedback about the service

Questions about product features or capabilities

Required fields are marked with an asterisk*
Medium
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"aafe94d7994e2ce4dc87c503d0950bbd99bf2340_lout","branding":{"id":"2","key":"basen","name":"BaseN Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to BaseN Support!","sharedPortalName":"BaseN Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to BaseN Support!","sharedPortalName":"BaseN Support","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"basen","projectId":10229,"serviceDeskId":2,"name":"BaseN Support","description":"<p>Welcome! You can raise a BaseN support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Development request","descriptionHtml":"<p>Request a new feature, include a specification with your request</p>","callToAction":"Development request","introHtml":"<p>Request a new feature or improvement, include a specification with your request</p>","icon":10521,"iconUrl":"https://get.support.basen.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[3],"key":""},{"id":"11","name":"General","descriptionHtml":"<p>Questions about product features or capabilities</p>","callToAction":"General","introHtml":"<p>Requests, questions, or feedback about the service</p>","icon":10544,"iconUrl":"https://get.support.basen.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[3],"key":""},{"id":"9","name":"Report a fault","descriptionHtml":"<p>Portal is not working or an error message is displayed</p>","callToAction":"Report a fault","introHtml":"<p>Portal is not working, error message is displayed, or feature is not working</p>","icon":10524,"iconUrl":"https://get.support.basen.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[11,10,9]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BASEN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNzg5MzM0OC1lNmMyLTQ2OGEtYTg5OS03OWMzNDFhYzJlMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTMzMzg5Mzk3MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Nzk1MTYyODcsIm5iZiI6MTc3OTUxNTA4NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.h3hVmPhkkB8I4KhxYBqgc6pwXbrnWvDpGHGy7ISsqBA","targetCollection":"upload-user-collection-333893971","endpointUrl":"https://api.media.atlassian.com","clientId":"27893348-e6c2-468a-a899-79c341ac2e01","tokenDurationInMins":20}},"reqCreate":{"id":11,"projectId":10229,"issueType":{"id":"10225","name":"Support"},"form":{"name":"General","descriptionHtml":"<p>Questions about product features or capabilities</p>","callToAction":"General","intro":"<p>Requests, questions, or feedback about the service</p>","instructions":"<p>Questions about product features or capabilities</p>","icon":10544,"iconUrl":"https://get.support.basen.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/11","calendarParams":{"firstDay":0,"date":"2026-05-23T05:44:47+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNzg5MzM0OC1lNmMyLTQ2OGEtYTg5OS03OWMzNDFhYzJlMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTMzMzg5Mzk3MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Nzk1MTYyODcsIm5iZiI6MTc3OTUxNTA4NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.h3hVmPhkkB8I4KhxYBqgc6pwXbrnWvDpGHGy7ISsqBA","targetCollection":"upload-user-collection-333893971","endpointUrl":"https://api.media.atlassian.com","clientId":"27893348-e6c2-468a-a899-79c341ac2e01","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=basencorp","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"aafe94d7994e2ce4dc87c503d0950bbd99bf2340_lout","baseUrl":"https://get.support.basen.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://basencorp.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"27893348-e6c2-468a-a899-79c341ac2e01","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"18c726e7328a49b983e2b73504247f66","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://basencorp.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}